Shipping and returns

Shipping

Every mat is printed to order in the United States. Printing takes up to nine days. Delivery then takes one to five business days. Allow about two weeks in total.

Shipping to US addresses is included in the price. We do not yet ship outside the United States.

You will receive an email receipt when you order and a second email with tracking when your mat ships.

Returns and replacements

Because each mat is made for you, we cannot accept returns for a change of mind.

If your mat arrives damaged, misprinted or is not what you ordered, email hello@YOUR-DOMAIN.com within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, whichever you prefer. You do not need to send the faulty mat back.

Cancellations

You can cancel for a full refund within 12 hours of ordering. After that, printing has usually started.

Lost parcels

If tracking shows no movement for seven days, or shows delivery and nothing arrived, email us and we will sort it out with the carrier.